Thank you for shopping with ANDIM, your satisfaction is our top priority. We understand that sometimes, things might not work out as expected. This Refund Policy outlines our guidelines for processing refunds and returns. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds:

• To be eligible for a refund, you must have a valid proof of purchase from ANDIM.
• Refunds are only applicable for items purchased directly from our official website or App. Items purchased from third-party sellers or unauthorized sources are not eligible for refunds.
• Refunds are only available for items that are in their original condition, unworn, unwashed, and with all original tags attached.

2. Refund Process:

• If you would like to request a refund, please contact our Customer Service team within [2] days from the date of purchase or delivery, whichever is later.
• Provide your order number and a detailed reason for the refund request.
• Our Customer Service team will review your request and provide you with further instructions on how to proceed.
• If your refund request is approved, you will be provided with a return authorization and instructions on how to return the item.

3. Return Shipping:

• You are responsible for the cost of return shipping unless the item is being returned due to a mistake on our part (e.g., wrong item shipped, damaged item).
• We recommend using a trackable shipping method to ensure that your return is successfully received.

4. Refund Options:

Upon receiving and inspecting the returned item, we will process your refund within [4-7] days. Refunds will be issued through the original payment method used for the purchase. Please note:

• If you paid by credit or debit card, the refund will be issued to the same card.
• If you paid via PayPal, the refund will be issued to your PayPal account.

5. Non-Refundable Items:

• Gift cards and promotional items are non-refundable.
• Final sale items are non-refundable unless they arrive damaged or defective.

6. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the refund process outlined above and place a new order for the desired item.

7. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact our Customer Service team at [support@andim.in].